Thank you for choosing Billie Jane’s. We want to ensure you have all the information about our shipping procedures. Please review our Shipping Policy carefully.
Processing Time
- Orders are typically processed within 3-5 business days (excluding weekends and holidays) from the date of purchase.
- We allow 3-5 days just in case we are swamped, we do everything we can to get your order to you as soon as possible.
- Please send us a message if you need your order rushed. If it is possible we will do our best to make that happen!
- Processing times may vary during peak seasons. Any delays will be communicated promptly.
- We follow the Federal Trade Commissions requirements for processing and shipping to consumer's.
- All orders will be shipped within 7 days. Although major delays are rare, we will offer a resolution to delayed orders if surpassing thirty-days.
Shipping Rates
- Shipping costs are a flat rate, Shipping is free with a purchase of $75 or more.
- We may offer free shipping promotions under certain conditions. Check our website for current promotions and see checkout for what rates are offered during the time you are ordering.
- If you need a rate or specific carrier, contact us at Hello@billiejanes.com
Shipping Methods
- We do not offer expedited shipping at this time. Please reach out to us at Hello@billiejanes.com if you need something faster.
- Estimated delivery time and cost may be displayed during checkout.
- These options are subject to change; please pay close attention to the shipping method and time frame at checkout.
International Shipping
We do not offer international shipping at this time.
Order Tracking
- Once your order is shipped, you will receive a shipping confirmation.
- Emails are sent to the email used at checkout when you place your order.
- You can track the status of your order by entering the provided tracking number on the carrier's website.
- We cannot provide more information than shown on the carrier's website; you may contact us anytime for inquiries or to report an issue with a carrier - however, Please contact the carrier first.
Undeliverable Packages
- In the event that a package is returned as undeliverable due to an incorrect address provided by the customer, we will attempt to contact the customer for an updated address.
- Additional shipping charges may apply for re-shipment.
- We are required to send to addresses provided at checkout. If you have found you have entered an incorrect address
- Contact Us
- You may be eligible to cancel your order and purchase the item/service again if it is in in-stock
Lost or Stolen Packages
- We are not responsible for lost or stolen packages. If you believe your package is missing, please get in touch with the carrier with the provided tracking information.
- Once the package has left our facility and the carrier has the order, we are no longer responsible for what happens during the transit time.
Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions or concerns about our Shipping Policy, you can contact us via email Hello@billiejanes.com
Thank you for using our website! We appreciate your business.
